Welcome to Litashared (“we,” “our,” or “this website”). We are committed to providing you with high-quality products and services while respecting and protecting your shopping rights. This Return & Exchange Policy clearly explains the conditions, process, and rules for returns and exchanges.

By making a purchase on this website, you acknowledge that you have read and agreed to this policy.

1. Scope of Application

This policy applies to products purchased directly from www.Litashared.com and does not apply to products purchased through other platforms or sales channels.

2. Return & Exchange Conditions

We accept return or exchange requests under the following circumstances:

1. Product Quality Issues

   • The product is damaged, missing parts, malfunctioning, or significantly different from the description.

2. Damage During Shipping

   • The product or its packaging is visibly damaged upon receipt, with proof from the courier at the time of delivery.

3. Incorrect Item Shipped

   • The product received does not match the model, color, or specifications of your order.

Requirements for Returns & Exchanges:

• Requests must be submitted within 7 days of receipt (unless otherwise required by law for specific products).

• The product must be returned with original packaging, accessories, manuals, and invoice.

• The product must be unused and in resalable condition (except in cases of quality issues).

3. Non-Returnable & Non-Exchangeable Items

We do not accept returns or exchanges in the following cases:

• Requests based on personal preference, color differences, or other subjective reasons (not related to product quality).

• Damage caused by improper storage or use (e.g., water damage, scratches, stains).

• Inability to provide order information, proof of purchase, or valid evidence.

• Clearance, special offer, or customized products clearly marked as “non-returnable.”

4. Return & Exchange Process

1. Contact Customer Service

   • Please contact us at Litashared@gmail.com within the specified time, providing:

     • Order number

     • Problem description

     • Photos or videos as proof

2. Review & Confirmation

   • We will respond within 2 business days after receiving your request and confirm eligibility for return or exchange.

3. Return Shipment

   • Send the product back to the return address provided by our customer service. We recommend using a trackable shipping method.

   • For returns not caused by product defects or shipping errors, the return shipping cost will be borne by the customer.

4. Refund or Replacement

   • Once the returned product is received and inspected:

     • Refund: Processed within 5–7 business days to the original payment account.

     • Exchange: Replacement product shipped within 3 business days after confirmation.

5. Contact Information

If you have any questions about this Return & Exchange Policy, please contact us:

• Website Name: Litashared

• Website: www.Litashared.com

• Email: Litashared@gmail.com

• Address: 4th Floor, Building B, ICC Industrial City, Bao’an District, Shenzhen, China

6. Policy Updates

We may update this Return & Exchange Policy from time to time based on legal requirements or business needs. Updates will be posted on our website and take effect immediately upon publication.